Information

Performance Measures

Alarm Processing

Benefit: Adequately communicate emergencies within our district in a timely manner.
- Goal: Dispatch call to First Responders within 1 minute of call.
- Time measured between the time the call was received by dispatch and the time the call was dispatched to responders.

Response Times

Benefit: Adequately anticipate response times with current staff available.
- Goal: Arrive at an incident within 10 minutes of dispatched call time.
- Time measured between the time the call was dispatched and the time units arrived on scene.

Incident Responders

Benefit: Encourage increased responses by responders.
- Goal: Average at least 2 responders per dispatched call.
- Measure total number of calls divided by total number of responses.

Community Outreach & Education

Benefit: Educate community to prevent incidents.
- Goal: Provide community education on average at least 2 times each month.
- Measure total number of community educational outreach divided by 12 months.